We are looking experienced CRM Manager four our growing team. In this role you will play a pivotal part in executing the customer retention strategy.

Your main responsibilities will include:

Responsible for the successful implementation, management and day-to-day operation of the CRM activities and automation systems;

Managing the operation of monetization activities within the games through the site’s back office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, prizes awarding, etc.

Managing the operation of monetization activities outside the game: setting up ongoing and daily emails, in app messaging, push notifications, etc.

Ensuring the CRM strategy is consistent, flawless with the best customer experience.

Constantly analyzing and optimizing CRM journeys to ensure continuous improvement and identifying future opportunities for growth.

Work closely with internal and external stakeholders to ensure engagement of customers with refreshing, perfectly executed campaigns and in relevant communication cycles;

Requirements

2+ years experience in a CRM / online marketing position, focused on customer retention.

Are you interested? Then send us your CV today at: people@f12.pt
We look forward to your application! Let’s change the world together!